FAQ: Guardians Chronicles
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Will there be a cooperative version where all players can fight against AI controlled enemies?

We are working on a downloadable add-on. Last updated: Sun, May 5 2013 2:09 pm EDT

What is the scale of the miniatures?

The minis are at the 31mm scale. Last updated: Mon, Apr 22 2013 3:19 pm EDT

I am confused between all the option how much should I pledge?

Use our Google calculator to figure out the amount of your pledge: https://docs.google.com/spreadsheet/ccc… Last updated: Fri, May 10 2013 2:59 pm EDT

What’s in the Rookie set?

The Rookie set is a set of 2 new cards that complete the basic set and a new ID card. Last updated: Tue, Apr 23 2013 3:19 pm EDT

I want to paint my minis myself, can I get the minis in the box unpainted?

Yes, during the final survey before we ship your order, you will be asked if you want your mini pre-painted or unpainted. Last updated: Fri, May 10 2013 6:32 pm EDT

Will the game be available in other language?

Guardians Chronicles will be available in English and French. All bonuses will be translated in the French version. We have no plans at the moment for any other languages. Backers will be asked in the end of project survey in which language they want their game. Last updated: Tue, May 28 2013 3:44 pm EDT

I am ordering to ship to France but the pledge manage wants to charge me the wrong amount. What should I do?

KickStarter ne permet pas de gérer des frais de ports différents. Vous devez donc utiliser l’option de pledge générique (le premier choix du pledge manager) et entrer le montant total correspondant. A la fin de la campagne, vous recevrez un questionnaire vous permettant de clarifier le contenu de votre commande. Last updated: Tue, Jun 4 2013 2:13 pm EDT

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

Current Estimated Shipping Date: October 2014

The base games arrived today (10/13) in our California facility.

Last Updated At: 10/13/14 | See Kickstarter Update
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Contact Us